If you do not find the answer you need in our FAQ, please send us an email using the "New Support Ticket" tab . Our Customer Service Team will respond to your question as quickly as possible.


Alternatively, you can reach us at the below phone numbers.


(Please note: these telephone numbers are NOT for technical support, just for questions regarding the order, payment or refund process.)


Customer Service Center Europe: (Mo-Fr: 09:00 - 17:00 CET):


German Hotline: +49 721 9527 9019  

English Hotline: (415) 449-7415 or from outside the USA: +1-415-449-7415


US Hotline: (415) 449-7415 or from outside the USA: +1-415-449-7415